Troubleshooting


Account data cannot be refreshed

MyCryptoCheckout requires that the API server, api.mycryptocheckout.com, be able to contact your server in order to provide:

  • account data updates
  • current exchange rates
  • payment notifications

If your webshop is not reachable from the general Internet, MyCryptoCheckout cannot function properly.

If you use a CDN such as CloudFlare, you could possibly have trouble retrieving your account info. Please contact us for instructions on how to whitelist the API server.